Payments:

Frequently Asked Questions

Payment

Payment for items purchased on the Design by H website may be made by;

• Direct Deposit (Within Australia)
  
  Direct Deposit Details will be supplied with the invoice that is emailed to you once you have completed checkout. If you have not received the direct deposit details after checkout, please contact us.

• Credit Cards - Visa or Mastercard. Use your credit card directly through our secure payment service.
  

• Australia Post Money order or Australian cheque (Within Australia)
  
  Details will be forwarded to you via email upon completion of checkout.

• Paypal - Use funds from your Paypal Account or use your credit card securely via the PayPal Payment System  [about PayPal]
  

Upon completion of checkout you will receive an automatically generated invoice. with the type of payment that you have chosen shown on the invoice.

If you have chosen to pay by direct deposit, Australia Post Money Order or cheque, we will allow 10 working days for your payment to reach us, if it has not arrived within the 10 working days you will be notified and the transaction will be cancelled.

Shipping

Flat Rate Shipping within Australia - per order - $7.95

All items are shipped via Australia Post, regular mail.

If you require your parcel to be registered this is an additional AU$2.75 within Australia. Please select the buy now button below to have registered postage added to your order.

Please allow up to 10 working days for the delivery of your order. If you have not received your order within 10 working days from date of order, please contact us.

International Orders are not accepted at this time. If you are outside Australia and would like to order an item please email us at Design by H to see if this is possible. Please advise in your email the items that you would like to purchase, so that we can give a postage cost. Please note that only limited payment options are available for orders outside Australia. Payment options will be advised with details of postage costs.

Returns

• Decisions on refunds are made on a case by case basis.
• Refunds will not be made if you have changed your mind about the product or chose an incorrect item.
• Any items that are "dead on arrival" should be returned to Design by H within 10 days. Please Contact us before sending the items back, with details about your order and the reason for the return.
• If an item is not returned within 10 days or no contact is made via email, then postage of the item will be at buyers expense.
• Postage (shipping) costs are non refundable.

Privacy

We respect your privacy.

We do not sell our customer list or newsletter list to any third party. These are for our eyes only.

The Design by H web site counts how many people visit the site and which pages people visit. These statistics are anonymous and do not identify any individual.

We reserve the right to pass on any personal information relating to suspected fraudulent activity to the appropriate authorities.

You may unsubscribe from the Design by H newsletter any time, simply by replying to the email newsletter and placing the words "unsubscribe" into the subject line. When unsubscribing to the newsletter, please ensure that you do so from the email address that you subscribed with. Otherwise it can take time to track down who you are and remove you from the list.

We hate spam ourseleves and don't intentionally inflict it upon anyone.

Disclaimer

The information on the Design by H website is presented in good faith. It is believed to be correct on the date it was submitted.

The information, products, product descriptions and prices on this website are subject to change without notice.

Design by H, its owners and/or employees/associates make no claims or warranties about the accuracy or completeness of the contents of this website or the contents of any site linked to this website.

Design by H, its owner/s and/or employees/ associates will not be responsible for the results of any actions taken by you or anyone else on the basis of the information on this web site or the use of the products sold on this website. Design by H expressly disclaims all and any liability and responsibility for anything you do or don't do when relying on the information/products on this web site. This disclaimer applies to all people who visit this website, regardless of whether they have read the information on this web site or purchased any product from this website. Design by H, its owner/s and/or employees/associates will not be liable for any damages, loss or injury including, but not limited to, any failure of performance, interruption, omission, error, defect, delay in transmission, line failure or computer virus. I will not be liable for any damages, loss or injury, including, but not limited to, damages that result from your using, or being unable to use, the products on this website.